Frequently Asked Questions

Can we view your memorials?

Yes. We have a large stock of memorials at our lounge and you are welcome to visit and meet our team.

We are located at 15 Kolmar Road, Papatoetoe, Auckland. See our lounge open hours here.

What if we don't see a memorial we like?

We can support you to design your own unique memorial and have done this for many families.

Custom ordered headstones will take longer to produce so we need at least 6 months notice before your unveiling to get this done.

How much notice do you need to produce my memorial?

It depends on what the memorial is and whether we have what you need in stock. Below are some indicative timeframes of how much notice we will need before your unveiling date to have your memorial completed.

• Headstones in stock: approx 2-3 months

• Headstones custom made: approx 6-7 months

• Memorial plaque only: approx 1-2 months

• Life and Lawn Markers: approx 1-2 months

• Rapid Turn-around Life and Lawn Markers, Plaques: approx 1 month (Please note there is an additional cost for rapid turn-around and we cannot always deliver on this)

There are many factors we take into consideration that could potentially change completion dates however, we will always endeavor to keep you updated on timelines.

What is the process for installing a headstone?
The process includes selecting the headstone, finalising the design, engraving and/or installing a plaque, and then scheduling an installation date. Our team are certified installers for all Auckland Cemeteries and handles the installation to ensure it is done correctly and securely.

Where can you install?

We can install into any Auckland cemetery and cemeteries as far as Port Waikato. We are happy to have a discussion about other surrounding areas but cannot promise that they can be serviced. We can arrange for you to collect your memorial or organise shipping at cost.

How long does it take to install a headstone?
Once the headstone is produced and quality checked, installation usually takes 1-2 days, depending on weather conditions and cemetery regulations.

Do I need to get permission for an install into an Auckland cemetery?
Yes, most cemeteries have regulations and require permission for headstone installations. We will assist you in obtaining any necessary approvals which includes obtaining a copy of the burial rights certificate. There is a charge for this.

For more information visit the Auckland Council website.

Can I install the headstone myself?
We highly recommend professional installation to ensure the headstone is securely and correctly placed. This also helps to avoid potential damage and ensures compliance with cemetery regulations. You can however install your own memorial into a private cemetery or urupa, please consult with us if you need support.

What types of foundations are used for headstones?
Typically, headstones are installed on concrete or granite foundations to ensure stability and durability over time.

Are there any additional fees for installation?
Installation fees vary depending on the cemetery and the specifics of the installation. We will provide a detailed quote that includes all costs.

Can I add additional features like a vase or a photo frame to the headstone?
Yes, additional features can be added during installation. Please discuss your preferences with us, and we will incorporate them into the design and installation process.

What happens if the headstone gets damaged during installation?
We take great care during installation, but if any damage occurs, we will repair or replace the headstone at no additional cost after a thorough investigation into the circumstances of damage.

Can I request a specific date for installation?
We will do our best to accommodate your preferred installation date, but it may depend on weather conditions, cemetery schedules, and other factors. We will aim to have your memorial installed 1-2 weeks before your unveiling.

What should I do if the headstone shifts or becomes unstable?
Contact us immediately if you notice any issues with the stability of the headstone. We will inspect and, if necessary, re-secure it to ensure its safety and longevity.

Do you offer any warranties or guarantees on the installation?
Yes, we offer warranties on both the headstone and the installation to ensure your satisfaction and the durability of the memorial.

How long does it take to ship a headstone?
Shipping times vary depending on the destination, but typically it takes 1-2 weeks after the headstone has been completed.

What shipping methods are available for headstones?
We use specialised freight carriers experienced in handling heavy and fragile items like headstones to ensure safe delivery.

How much does shipping a headstone cost?
Shipping costs depend on the weight and size of the headstone, as well as the destination. We will provide a detailed shipping quote based on your specific order.

Is the headstone insured during shipping?
Yes, all shipments are fully insured to cover any potential damage or loss during transit.

How is the headstone packaged for shipping?
Headstones are carefully packaged using protective materials such as foam padding, wooden crates, and secure straps to prevent damage during transit.

What should I do if the headstone arrives damaged?
If your headstone arrives damaged, please contact us immediately. Leave the packaging as intact as possible and take photos. We will work with the shipping company to resolve the issue and ensure a replacement or repair is arranged.

Do you ship headstones internationally?
Yes, we can arrange international shipping for headstones. We regularly ship our headstones to the islands. Please contact us for specific details and requirements for international deliveries.

Are there any restrictions on where you can ship headstones?
Shipping restrictions may apply based on local regulations and cemetery rules. We will work with you to ensure compliance with all necessary guidelines.

Can I specify a delivery date for the headstone?
We will do our best to accommodate your preferred delivery date, but it may be influenced by shipping schedules and transit times.

What types of materials can be engraved?
We engrave on a variety of materials including granite, marble, and bronze.

How long does the engraving process take?
The engraving process typically takes up to 2-4 weeks from the time of design approval.

Can I include images or custom designs on the headstone?
Yes, we can include images and custom designs, but the complexity and detail may affect the overall cost and timeframe.

What are the character limits for engraving?
While there are character limits based on the size of the headstone, we can work with you to ensure your message fits beautifully. We have engraving packages available with character limits that you can view here.

Can you match existing engravings on a family plot?
Yes, we strive to match existing engravings in style, font, and depth to maintain a cohesive look.

What fonts are available for engraving?
We offer a wide range of fonts, and we can also accommodate specific font requests.

Is there a warranty on the engraving?
Yes, we offer a warranty on our engravings to ensure quality and durability over time.

How should I care for and maintain the engraved headstone?
Regular cleaning with non-abrasive materials and avoiding harsh chemicals will help maintain the appearance of the engraving. You can also touch up writing and images;

• Using acrylic paint

• Allow it to dry

• Apply another coat

• Use pumice to remove excess paint off the stone.

Can changes be made to the engraving after it’s completed?
While it is possible to make changes, it can be costly and may not always be feasible depending on the material and design.

Do you offer assistance with designing the engraving?
Yes, our team can assist you with design choices, including layout, font, and imagery, to create a meaningful and lasting tribute.

What if I have a unique design request?
We welcome unique design requests and will work closely with you to accommodate your vision as best as possible.

How do I start the engraving process?
You can start by contacting us for a consultation, where we will discuss your requirements, provide design options, and give you a quote.

What materials are used for memorial plaques?

We offer memorial plaques in various materials including Enviromax coated acrylic, bronze, stainless steel, granite, and marble.

How long does it take to produce a memorial plaque?

Production time for a plaque alone typically ranges from 2 to 4 weeks, depending on the complexity of the design and the material chosen.

Can I customise the design of my memorial plaque?

Yes, you can customise the design with your choice of text, fonts, images, and decorative elements.

Enviromax Plaques are full colour HD so the design options are limitless. Laser-etching and engraving will have limitations on design.

What sizes are available for memorial plaques?

Memorial plaques are available in a wide range of sizes. We can create custom sizes to fit your specific needs.

Is there a warranty on the memorial plaques?

Yes, we provide a warranty on our memorial plaques to ensure they are free from defects and maintain their appearance over time.

How do I care for and maintain the plaque?

Care instructions vary based on the material, but generally, plaques should be cleaned with mild soap and water, and abrasive cleaners should be avoided. We can provide specific care instructions for your plaque.

Can the plaque be installed outdoors?

Yes, our memorial plaques are designed to withstand outdoor conditions. We use durable materials and finishes to ensure longevity.

What are the mounting options for memorial plaques?

We offer various mounting options to suit different installation needs.

How do I start the process of ordering a memorial plaque?

To start the process, contact us for a consultation. We will discuss your requirements, provide design options, and give you a quote.

Can I see a proof of the design before production?

Yes, we will provide a proof of the design for your approval before production begins to ensure everything meets your specifications.

What if I need to make changes after the plaque has been produced?

Changes can be made, but they may incur additional costs. It’s important to review and approve the proof carefully before production to avoid the need for alterations.

What are your payment terms?
We require a 50% deposit on acceptance of quoted works. Once this is confirmed, we will begin the design and production phase and keep you informed of any variations to the contract based on changes you may make to the original quoted request if applicable.

Can we get a draft design before accepting a quote?
Yes, but we may charge non-refundable design fee. Please discuss this with us.

When do I need to pay the remaining balance?

Full payment must be made at least 2 weeks before collection, shipping or installation.

Do you charge interest on payment plans?

No we provide a no interest payment plan option. There is however a time cap on how long you can pay off your memorial and that is 6-8 months. Please talk to us to discuss this option.

For full details of our terms visit Terms and conditions